Please note that we do not accept any returns or refunds as all our products are bespoke and handmade, (including if the product doesn’t match your decor), so please choose carefully.

Cancelations must be made within 24 hours after the order is placed. To initiate a cancellation please email us at info@thelampshadeatelier.com

We inspect and package all our products with the appropriate wrappings to ensure its safety. In case your item arrive faulty, please do notify us within 24 hours and we will look to remediate the issue as soon as possible. Please note that all our products are handmade as such there may be slight variations between products.

We offer a secure online payment system through our website, which accepts credit and debit card payment.

How do I measure the diameter of the lampshade and base?

A general rule of thumb is the lampshade diameter should be wider than the widest part of the base and the height of the shade ½ the height of base; although this rule can be broken, and often is! Don’t stress, there are no rules, and sometimes you just have to follow your instinct.

To measure your lamp base, measure the widest part of the lamp base – straight across (diameter) not around (circumference). Then measure the height from the bottom of the base up to where the lampshade attaches to the base (just below the bulb).

If you are unsure about the size or shape of lampshade to choose, please email us at  info@thelampshadeatelier.com for assistance.

How can I take care of my lampshade?

With regards to care of your lampshade, it is advised not to place your lamp directly next to a window or in direct sunlight where extremes in temperature may affect the product. Take care also if your lampshade is in a room that experiences lots of humidity, for example a bathroom, or near a cooktop in a kitchen.

What bulb should I use?

We advocate using LED as they are energy efficient. We adore "Warm White" bulbs as they emit a lovely light and create a cozy atmosphere. If however you are after a bulb for an office lamp, our choice would be "Cool White " as it is a brighter light.